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Support and Service
Field Service
Support Contracts
Documentation
Training
Upgrades
Internet Services
Maximize Production Uptime
Repairs
Support Library (FREE -
Tier 1)
Support Library Login (Tier 2 & Tier
3)
I Have an Emergency!
CONTACT US
Phone:
(216) 642-1230
Fax:
(216) 642-6037
E-Mail:
Service
OR
Customer Help Desk
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| Children in grade school today are well
versed in the Internet. They see it as unlimited source of games and
fun. As a business tool, it provides Avtron and our customers another
opportunity to perform our jobs better, more effectively and once again,
have a positive affect on the bottom line. On our
website we provide free information, helpful information, and
storage of information. |
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Tier 1 - Online Access: FREE |
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Avtron provides certain manuals
in PDF, certain FAQs, and other troubleshooting efficiency
information FREE of charge.
Simply
navigate to our web site and retrieve and read
various manuals,
Support Library (Free Manuals-Tier1).
To receive additional information
and benefits of this service, Avtron offers a second and third tier
level. Below is information on those tiers. If interested in
subscribing to a higher tier level, please
contact our service manager.
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Tier 2 - General Data: $30.00/month |
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Password access to
protected areas of our web-site.
This level provides access to:
- All ADD32 690 - 694xxx applications and
templates
- All ADD32 690 - 694xxx AutoCAD drawing
files
- ADD 32 FAQ, ADD32 AC FAQ, PDC6 FAQ, Pulse
Generator FAQ
- Network Troubleshooting
If interested in
subscribing to a higher tier level, please
contact our service manager. |
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Tier 3 - Custom Data: starting $999/year |
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Custom-configured data storage/access for
specific customer, accessible via Password. Password access to protected
area of web site, accessible and viewable only by customer. This provides
customer access to electronic files needed to maintain and troubleshoot
their machine. Provides plant personnel access to data via the Internet.
Provides a secure method and location for archiving and accessing important
data files.
Custom data-files
PER machine, include:
- Machine Overview
- System Electrical Drawing Set (In PDF
format)
- PLC information and program files (In
native code format)
- MMI information and program files (In
native code format)
- Pulse Generator Information (In PDF
format)
- Miscellaneous Drawings (In PDF format)
- Assembly and Panel drawings which are
pertinent (In PDF)
If interested in
subscribing to a higher tier level, please
contact our service manager. |
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