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Emergency Service Utilization |
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An experienced Service Engineer is always
available to you 24/7/365 to provide effective phone support and spare
parts. Whether we provide assistance over the phone, via email, or with
on-site service we have engineers and programs to assist you as needed.
Although a purchase order is helpful when opening a job, Avtron understands
that a PO is not easily issued at 2 AM. We work to
create a relationship with each of our customers. |
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After Hours Phone Support - Early Buy |
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As always, provided free of charge, 24/7/365,
for all systems under warranty. Once out of warranty, support can be
contracted on a yearly basis. Avtron will continue to provide free phone
support during normal business hours. Included bonus with the purchase of
the “Early Buy” after hours support is a waiver on the after hours and
weekend surcharge for shipping parts. This could amount to a $200 saving on
each emergency parts shipment. An After Hours telephone contract, purchased
early, is approximately 13¢ per hour (This Covers an Entire
Plant/location!) |
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ADMS (Advanced Diagnostic Modem Support) |
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This service and speed of computer operation is
very nearly the same as if the service engineer was sitting in your plant.
The service provides near immediate response to drive and/or system
problems. No waiting for a service engineer to drive or fly to your plant.
Customers who have this service find that just one single use can pay for
the entire yearly contract and then some! Typical time to diagnose and
pinpoint a problem has been around 1 hour. This means the problem was likely
solved even quicker than a “local” engineer/technician would have been able
to do so. What is your cost of downtime and loss production per hour? |
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Predictive Maintenance (PdM) - Support Contract |
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Document good performance so you can later
compare when problems are suspected. Includes creating baseline data and
performance recordings. Later recordings will be compared to your baseline
to predict mechanical failures based on increased current draw or speed
variations or identify drive-tuning changes. These are invaluable in case
you replace a drive and need to re-tune to meet performance objectives.
Documented studies report that a good PdM program costs less than a PM
program, thereby saving money and increasing production. |
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Custom AutoCAD Software Block Diagrams |
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These
calibration/configuration block diagrams show the ADD32 drive calibration
and configuration choices for each drive section printed out on individual
software block diagrams. This is just the same as above, however after
engineering analysis of each sections cal/cfg, wiring diagrams, and/or PLC
program the following additional modifications are added;
- Connected lines for signal flow between
blocks were practical
- Hatched areas to depict blocks that are
used but are at default
- Dashed blocks which are not used
- I/O usage table on sheet 1 (engineering
analysis involved)
- Re-arrange spare blocks to “where used” if
it eases understanding
- Reference for non standard
signal/configuration
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Enhanced Drive Maintenance and Troubleshooting Class |
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This four day course is intended for Project
Engineers and Maintenance personnel responsible for supporting systems
controlled by the ADD-32 Digital Drive. Students should have basic
competency in drive and control loop theory. |
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Internet Tier 3 - Custom Data |
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Custom-configured data storage/access for
specific customer, accessible via Password. Password access to protected
area of web site, accessible and viewable only by customer. This provides
customer access to electronic files needed to maintain and troubleshoot
their machine. Provides plant personnel access to data via the Internet.
Provides a secure method and location for archiving and accessing important
data files. |
